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Android: I bought something and it didn't arrive

Jason
  • Updated

Please log into the Google Payment Center and check the status of your payment:

  1. Log into the Google Payment Center: https://payments.google.com/
  2. Click on View Purchases.
  3. Click on the required purchase to view the detailed receipt.

If the transaction line displays Canceled, you need to contact Google Play Support. More information is available here.

If the transaction was successful, we'll need a screenshot of the receipt (including transaction's unique GPA code) to track your payment.

Click on the transaction in the list, make a screenshot of the window and send it to us.